VoIP is a flexible communication platform supporting calls, text messaging, email, video conference, and other business needs. It also helps businesses cut back on operational costs.
This year, VoIP will continue to evolve as it integrates into other business applications and tools. Natural language processing will enable virtual assistants to answer FAQ-type questions and free up live agents to handle complex queries.
AI-Powered Communication
With the advent of AI, VoIP technology is evolving to do more than carry voice communications. Powered by AI, next-gen telephony can turn calls into data that can be analyzed and utilized for better productivity.
VoIP allows users to make business calls over the internet, eliminating the need for a landline phone or cellular data connection. Businesses find this flexibility to scale their communication systems easily and quickly.
In 2022, more companies were expected to consolidate their communication technologies into unified communications as a service (UCaaS) platforms. These platforms have underlying VoIP technology but provide additional features like video/web conferencing, instant messaging, and faxing services. This helps to streamline workflows and eliminate silos. In addition, it helps to reduce costs as a result of lower hardware and data carriage costs.
5G
With 5G, VoIP phones can operate on much faster networks. This will reduce call latency and improve overall phone quality. It will also help businesses respond to customer inquiries more quickly and improve their overall customer experience.
In 2023, businesses will continue consolidating their communications systems into unified communications as a service (UCaaS) platforms. These will use underlying VoIP technology to offer more than just phone calling capabilities, such as video/web conferencing, instant messaging, and faxing services.
They’ll also offer improved integration with other business software and a boost in the number of devices they can interact with. This will increase efficiency and allow businesses to keep their teams productive, even when they work remotely. This will also enable them to save money on hardware costs and monthly fees.
Mobile Integration
VoIP systems provide many benefits, from reducing costs to improving communication with employees and clients. However, they’re only one piece of a business’s communications strategy. Other technologies, such as 5G networks, UCaaS, and AI, are also important in how businesses communicate.
These innovations offer a wide range of benefits for small and large businesses alike. For example, the 5G network improves call latency and quality of service. In addition, UCaaS streamlines communication tools and increases employee productivity. And with the introduction of IoT, workers can interact with devices through voice commands for hands-free communication.
AI-integrated VoIP provides additional advantages, such as individualized customer care and improved call statistics. The technology allows companies to analyze calls and identify key patterns. It can also automate certain processes like identifying customers’ needs and facilitating conference calls.
Hosted VoIP
When businesses partner with a UC provider, they no longer have to maintain their own VoIP infrastructure. Instead, the provider hosts the hardware and software in a data center. This reduces upfront costs and frees up internal resources for other projects.
Hosted VoIP also allows employees to work from anywhere with an internet connection. They can even take calls on their mobile phones or computers if the office phone is busy or unavailable. This flexibility is particularly helpful for remote workers or people who travel frequently.
The security of hosted VoIP is another major advantage over traditional phone services. It uses encryption to prevent cyber criminals from intercepting communication. In addition, it ensures the quality of service by prioritizing VoIP data over other traffic in the router.
IoT
Business VoIP trends show a future with better integration, boosted call quality, cost savings, and security. This is why companies of all sizes welcome unified communication (UC) solutions with open arms.
UC aims to improve productivity by streamlining communications tools and optimizing processes. It integrates different channels into a single platform and connects employees across devices, so they can communicate more efficiently and easily with each other no matter where they are.
Mobile integration is another key feature businesses are adopting, allowing employees to work from anywhere with an internet connection. And a virtual VoIP number is portable, meaning users can keep the same phone number even if they switch jobs or move offices. This can be especially helpful for businesses that often hire remote workers.
